Complaints/Dispute Resolution

Czech Trade Inspection Authority, headquartered at Štěpánská 567/15, 120 00 Prague 2, identification number: 000 20 869, website: https://adr.coi.cz/cs.

European Consumer Centre Czech Republic, with its registered office at Štěpánská 567/15, 120 00 Prague 2, website

address: https://evropskyspotrebitel.cz, is a contact point under Regulation (EU) No. 524/2013 of the European Parliament and

of the Council of 21 May 2013 on online dispute resolution for consumer disputes and amending Regulation (EC)

No. 2006/2004 and Directive 2009/22/EC (Regulation on online consumer dispute resolution).

To resolve disputes between the seller and the customer arising from the purchase contract, it is also possible to use the online dispute

resolution platform at https://ec.europa.eu/consumers/odr.

In this context, we are obliged to refer you to our e-mail address info@prelek.it.

We always seek to resolve any disagreements arising from our contract by mutual agreement.