Complaints/Dispute Resolution

Czech Trade Inspection Authority, located at Štěpánská 567/15, 120 00 Prague 2, identification number: 000 20 869, internet address: https://adr.coi.cz/cs.

European Consumer Centre Czech Republic, with registered office at Štěpánská 567/15, 120 00 Prague 2, internet

address: https://evropskyspotrebitel.cz, is a contact point according to the regulation of the European Parliament and

Council (EU) No. 524/2013 of 21 May 2013 on online consumer dispute resolution and amending Regulation (EC)

2006/2004 and Directive 2009/22/EC (regulation on online consumer dispute resolution).

To resolve disputes between seller and customer arising from the purchase contract, it is also possible to use the resolution platform

online disputes at the address https://ec.europa.eu/consumers/odr.

In this context, we are obliged to refer you to our e-mail address shop@pelek.eu.

We always try to resolve any disagreements arising from our contract by mutual agreement.